Items are freighted via NZ Post economy courier Go Global or NZ Post economy air freight depending on destination and package weight. Delivery times are from 2-10 working days. Please note that this time excludes our time to make and package your order and any delays in clearing customs. Please note that the delivery cost to you excludes any import taxes/duties in your own country. These typically vary from 0% to 20% and are often not charged on items under a certain value. You need to check this out prior to ordering as you will be liable for this charge for the goods to clear customs in your country.

Please do not contact us unless 21 days has lapsed from the time you placed your order, up to 1 week is needed to process your order at EcoInnovation prior to despatch. Our system will advise you when your good have been dispatched.

Also take the time to look for similar items that do not include the freight charge, as if your destination is close to NZ it might work out lower cost.