Export goods premium insurance cover
Premium insurance cover is an extension to the normal cover offered by NZ Post and DHL. You should also note that not all destinations can be insured as some parts of the world are not part of the NZ Post reciprocal insurance scheme or regarded as too risky a destination to send goods to.
You may purchase for $50 for every $1000 value of the goods (minimum $50) extra insurance that will enable us to send out replacement goods if the goods sent do not arrive or arrive broken within 30 day of leaving NZ. The standard insurance cover offered by NZ Post and DHL normally takes up to 6 months to resolve when goods get lost/broken. Generally about 1% of packages get lost and 1% get dropped in transit. This is higher than normal but reflects the remote destinations many out our goods are sent to. Insurance must be taken out before goods leave NZ. We recommend you take out extra insurance, warrantee and product support on a separate order so as not to confuse customs and keep to a minimum any import duties you might need to pay.
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