EcoInnovation is not liable for any action undertaken based on the information on this site. Liability is only undertaken when a product or service has been purchased by a customer at full retail price, and then only under the appropriate Terms and Conditions below.
Prices exclude GST. GST is calculated for New Zealand customers during checkout.
Services Liability:
EcoInnovation is liable for damages up to three (3) times the professional fees charged, unless contracted otherwise.
Products Liability:
EcoInnovation adheres to the Consumer Guarantees Act in terms of product liability. In this Act, "prompt action" is required by the consumer in order for a return to be processed. EcoInnovation defines "prompt action" as 21 days or less. Customized items, that is, items made especially to order, are NOT considered consumer goods, and therefore are not eligible for return.
Freight Liability:
The Terms and Conditions of the freight company apply in every case where an item is shipped to a customer. In the event of a dispute, the customer is required to cooperate fully with EcoInnovation staff to resolve the issue promptly. Replacement goods will only be sent to the customer after an insurance settlement is paid in full.
Many home owners attempting to install a renewable energy system themselves can, and often do make some fairly serious errors. EcoInnovation is not liable for any damage whatsoever due to incorrect installation by the customer or any third party contracted by the customer. If you are uncomfortable undertaking this liability, please either engage EcoInnovation to install the equipment or return the goods for a partial refund if eligible.
Each piece of equipment supplied by EcoInnovation (not manufactured) will have documentation that outlines the manufacturers warrantee. EcoInnovation will honour manufacturer’s warrantee where the manufacture/supplier honour it. EcoInnovation warrants all products made/supplied by EcoInnovation for 12 months unless stated otherwise. All included warrantees are "Return to Base" warrantees, that is, goods must be shipped back to EcoInnovation. Installation warrantees are detailed in the section on warrantees here.
Conditions of quote:
- Consultation time for correspondence and analysis of requirements.
- Labour.
- Materials costs such as hardware, packaging, etc.
Quotes exclude installation, shipping, and GST unless stated otherwise.
Export Goods Premium Insurance Cover:
Premium Insurance Cover is an extension to the normal cover offered by NZ Post and DHL. You should also note that not all destinations can be insured as some parts of the world are not part of the NZ Post reciprocal insurance scheme or regarded as too risky a destination to send goods to.
You may purchase for 5% of the value of the goods (minimum $50) extra insurance that will enable us to send out replacement goods if the goods sent do not arrive or arrive broken within 30 day of leaving NZ. The standard insurance cover offered by NZ Post and DHL normally takes up to 6 months to resolve when goods get lost/broken. Generally about 1% of packages get lost and 1% get dropped in transit. This is higher than normal but reflects the remote destinations many out our goods are sent to. Insurance must be taken out before goods leave NZ. We recommend you take out extra insurance, warranty, and product support on a separate order so as not to confuse customs and keep to a minimum any import duties you might need to pay.
When returning goods you must include
- All of the original packaging
- A copy of the receipt or invoice
- A note explaining your exchange or credit requirements
- Full refund includes postage
Goods ordered incorrectly or in error by you
Any item ordered incorrectly from EcoInnovation, will not be fully refunded. If the item is a stock item a charge of $100 or 20% (whichever is the larger will be deducted from the refund value). Refund value excludes all freight charges. On items specially made to order for you no refunds will be given. You must contact EcoInnovation and will we try and find a resolution if possible.
In the event of a dispute, where you insist we have made the error but our view is you have made the error, then EcoInnovation will offer to refund ½ the value of the goods including the freight charge to NZ customers and 1/2 the value of the goods excluding freight charges to customer outside NZ. The goods must be returned before we will issue the refund.
Where ambiguous instructions exist from the customer, any error is considered the fault of the customer.
If you place your order verbally and no written record exits from you, then any error is assumed to be yours, as there is no paper trial. EcoInnovation requests all order are made via our web site to prevent this type of error.
Remember in the event of a dispute in NZ you have rights under the Consumer Guarantees Act (if the item is a consumer item – excludes customised solutions) and contract laws that you can have an adjudication on in the small claims court. EcoInnovation will abide by the ruling within 24 hours. You must initiate this action, before doing so please give us the opportunity to see if the matter can be resolved first.
Faulty Goods
All faulty goods must be returned to EcoInnovation for assessment unless we state otherwise in the product warrantee. A credit will only be issued in the case where the item is deemed to have a manufacturing fault. We do not issue credits for products that have been misused or that have been specially made or prepared for you or for R&D/development type work.
We reserve to right to refund, replace with an equivalent or repair at our discretion.
